Use of call-center resources (equipment, operators).
A service that allows you to reduce the financial costs of maintaining the staff, as well as save on the cost of renting premises for staff, purchasing office equipment and furniture.
The outsourcing service is provided to individuals and legal entities. Pricing is carried out according to the price list.
| Outsourcing* | Payment amount, sum | ||
| Organizations that are not funded from the budget | Organizations funded from the budget | ||
| Registration fee for the allocation of one operator workstation for the "Outsourcing" service | 1 088 000 | 1 088 000 | |
| Subscription fee for the service, depending on the service provided, per month: | |||
| For one remote workstation on the Subscriber's PC (without telephonist operator) | 704 000 | 704 000 | |
| Call Centre Operator call processing fee - "Basic" tariff plan: | |||
| Subscription fee per month - limit 300 minutes | 570 000 | 570 000 | |
| Payment for every full minute or part-minute over the set limit | 2 000 | 2 000 | |
| Subscription fee per month - limit 500 minutes | 825 000 | 825 000 | |
| Payment for every full minute or part-minute over the set limit | 1 700 | 1 700 | |
| Subscription fee per month - limit 1,000 minutes | 1 600 000 | 1 600 000 | |
| Payment for every full minute or part-minute over the set limit | 1 650 | 1 650 | |
| Subscription fee per month - limit 5,000 minutes | 7 750 000 | 7 750 000 | |
| Payment for every full minute or part-minute over the set limit | 1 600 | 1 600 | |
| Subscription fee per month - limit 10,000 minutes | 15 000 000 | 15 000 000 | |
| Payment for every full minute or part-minute over the set limit * | 1 550 | 1 550 | |
| Call Centre Operator call processing fee - "Specialised" tariff plan: | |||
| Subscription fee per month - limit 1,000 minutes | negotiated | negotiated | |
| Payment for every full minute or part-minute over the set limit | |||
| Project preparation | |||
Note to tariff plans for outsourcing service:
Outsourcing service is provided subject to availability of human and logistical resources;
The tariff plan "Basic" includes processing of calls by operators of the Call Center - receiving calls, recording information in the CRM system, providing information on a ready base;
The tariff plan "Specialized" includes the processing of calls by the Call-Center operators with the narrowly specialized qualification in a particular area (medicine, IT-sphere, legal sphere, etc.). The functional responsibilities of the operators are defined individually for each project on a contractual basis;
Unused minutes included in the monthly fee shall not be transferred to the next billing period.
* If the number of minutes exceeds 100,000 per month, the Company may consider reducing the cost by up to 20%.