Briefing on appeals received from individuals and legal entities during the first half of 2026

The Joint Stock Company "Uzbektelecom" is systematically carrying out work to study public appeals regarding industry-related issues and resolve them positively.

In particular, during the first half of 2026, a total of 1,919 appeals were received by the Company from physical and legal entities. This figure decreased by 16 percent compared to the corresponding period of last year.

Out of the total number of appeals, 1,669 were received in the form of applications, 193 as complaints, 54 as letters, and 3 as proposals, of which:

• 1,271 were oral;
• 603 were electronic;
• 45 were written appeals.

The analysis of appeals by their sources of receipt is as follows:

• Via helpline — 1,107;
• Via website — 304;
• Appeal to the head — 247;
• Mobile reception of the head — 74;
• Via Call center — 57;
• Via email — 47;
• Via the People's Reception — 43;
• To the People's Reception via the website — 12;
• Personal reception of the head — 10;
• Via mobile application — 8;
• Via the President's mail — 6;
• Via the President's People's Reception — 4 appeals were received.

The main part of the appeals is related to issues of new connection to the wired internet network, the quality of wired internet, mobile communication and mobile internet, tariff prices, as well as the installation and dismantling of base stations.

Based on the results of reviewing the appeals, out of a total of 1,919 appeals, 1,798 were resolved positively directly and by providing legal information.

Regarding a certain part of the remaining 121 appeals, necessary explanations were provided, while 

another part was accepted as proposals for future implementation in activities.

It is worth noting that the best mechanism for studying public appeals is mobile receptions, and such events are regularly held by the Company locally.

In particular, from the beginning of the current year to the present, mobile receptions have been organized:

• In Sharof Rashidov district of Jizzakh region;
• In Asaka district of Andijan region;
• In Furkat district of Fergana region;
• In Kasbi district of Kashkadarya region;
• In Beruni district of the Republic of Karakalpakstan;
• In Karakul district of Bukhara region, as well as in Mirzo Ulugbek district of Tashkent city.

Appeals identified during the mobile receptions are being resolved positively on the spot.

Press Service of "Uzbektelecom" JSC