Since what year has UZMOBILE been operating and what services does it provide?

Since 2004, the branch of Uzbektelecom JSC UZMOBILE has been providing mobile and landline communication services in the CDMA-450 standard. In accordance with the resolution, in April 2015, the GSM UZMOBILE network was launched into commercial operation in Tashkent and the Tashkent region.

Why is the Uzmobile branch called the National Operator?

On February 12, 2014, Resolution of the President of the Republic of Uzbekistan No. PP 2126 “On measures to organize the activities of the national mobile operator” was adopted. The UZMOBILE branch has become the National Mobile Operator of Uzbekistan, which is entrusted with the tasks of broad participation of the national company in the cellular market and the further development of the country's mobile cellular networks.

What is 4G? What is the main difference between 4G and 3G, 3G and 2G?

4G is the fourth generation of communications using LTE (Long-TermEvolution) technology and is the main direction in the evolution of third-generation 3G cellular networks. The Third Generation Partnership Project (3GPP), an international association that develops advanced mobile communications standards, has approved LTE as the next standard for a broadband mobile communications network after UMTS. Third generation networks (3G) provide data transfer speeds of up to 3.6 Mbit/s. Depending on the bandwidth, LTE provides a theoretical peak data transfer rate of up to 326.4 Mbit/s from the base station to the user and up to 172.8 Mbit/s in the opposite direction. For comparison, second generation /2G/ networks are theoretically capable of providing peak data transfer speeds using GPRS technology of 56-114 Kbps, and using EDGE up to 473.6 Kbps.

What services does UZMOBILE provide on CDMA and GSM networks?

Additional services include: mobile Internet and various Internet packages, virtual private network (VPN), international alternative calls, short numbers, “GUDOK” service, international roaming (GSM networks), call forwarding, three-way call (or conference call), voice mail, short message service and others.

Does the UZMOBILE development program provide for the expansion of GSM coverage in the regions?

In 2016-2017, it is planned to expand the UZMOBILE GSM network throughout Uzbekistan with the introduction of 2G/3G and 4G technologies. In parallel, the development of the CDMA-450 EV-DO network from UZMOBILE will continue.

What services does Uzbektelecom provide?

Uzbektelecom provides services such as: lease of channels to operators and providers of fixed and mobile communications, international and long-distance communications, all types of voice and data services, Internet access, video conferencing, mobile in CDMA-450 and GSM, fixed-line communications in the CDMA-450 standard, organizes channels for transmitting television and radio broadcasting programs. The company's services are provided on the market under four trademarks - UZTELECOM™, UZMOBILE™, UZONLINE™ and TELECOM TV™. The company has 22 branches, of which 14 are regional, 8 specialized and 3 subsidiaries. The company's workforce at the end of 2010 was about 14,000 employees. JSC Uzbektelecom has shares in eight joint ventures providing mobile and fixed-line, long-distance and international communications, data transmission and Internet services.

With the launch of the GSM network, will the CDMA network continue to develop?

Yes. JSC Uzbektelecom will continue to operate and further develop the CDMA-450 EV-DO network of the UZMOBILE branch.

How to check your GSM balance yourself?

Ways to check your balance: 1. Via USSD request - *100*1# (balance) - *100*2# (preferential SMS limits, minutes, MB) 2. Via SMS. Send an SMS with a code to the number: 9999 - 1001 (balance) - 1002 (preferential SMS limits, minutes, MB) 3. Through your personal GSM account

How to configure the Internet manually? What parameters must be specified in the phone in the GSM system?

Internet settings profile name - Uzmobile Dialing number - *99# APN (Access Point) - internet.uzmobile.uz MCC (operator category code) - 434 MNC (mobile network code) - 08

How can I disable incoming SMS messages?

You must contact UZMOBILE sales and service offices.

How to independently manage additional services in GSM?

USSD assistant - *111# - menu for connecting services, as well as Personal Account.

Is there a one-time “Number Identification Denial” service in GSM?

Before the number we put # place +. For example: #998991234567, cost 210 sum per minute.

After activating the “Night” option of the “Night Internet” service, at what time of day will it be valid and how many MB are given at unlimited speed?

The “Night” service is valid from 01:00 to 07:59 after activation of the service. If a subscriber activates the “Night” option after 00:00 but before 08:00:00, then the subscriber will be able to use the service on the day of activation. If the subscriber activates the “Night” option after 08:00 and before 00:00, the service can be used the next day from 01:00 to 08:00. Traffic is unlimited, but if the traffic exceeds 5000 MB, the Internet speed is reduced to 64 Kb/s.

I changed my passport. Should I provide you with new passport details?

Yes. If you change your passport data, you must come to the UzMobile sales and service office where the connection was made and provide new passport data.

How can I get details of my conversations?

On your own through your Personal Account. It is also possible to contact the UzMobile sales and service office. You must have an identification document with you.

I haven't used my number for a long time. How long is the number stored if you don’t use it?

The number will be stored for 90 days from the date of the last change in the amount on the account or the end of funds in the account, as well as the suspension of the provision of services.

How much does it cost to replace a SIM card?

The cost of the “SIM card replacement” service is 8400 sum. Payment is made in soums at the exchange rate of the Central Bank of the Republic of Uzbekistan on the day of payment.

I lost my copy of the contract. Is it possible to restore it?

You must come to the UzMobile sales and service office where the connection was made. You should have documents proving your identity with you.

How can I reassign my number to another person? And is it necessary to come to the office for this?

To transfer the right to use a telephone number to another person, i.e., re-register the number for another subscriber, a visit of the contract owner and the receiving party to the UzMobile point is required - if you have identification documents (passport of a citizen of the Republic of Uzbekistan) and there is no debt on all personal accounts issued to the transferring party. The cost of the service is 8400 sum.

I lost my SIM card. What should I do?

If you lose your SIM card or your mobile phone goes missing, you need to call the branch Call Center and block your number to prevent unauthorized use. Also, to quickly block a number, the owner of the contract with an identification document can contact the nearest UzMobile point.

What documents are required to connect corporate subscribers?

 

To connect - LLC, individual entrepreneur, private enterprise, private enterprise and other types of companies with private property (without state participation), the following documents are required:

  • 1. A letter addressed to the director of the UzMobile Branch of Uzbektelecom JSC () on the company’s letterhead (the details of this company must be indicated there - account account, INN, OKONH, etc.). If there is no letterhead, then a letter with the company’s seal also indicating the details. 

    Sample text of the letter: Management - “Name of firm, company” asks you to enter into an agreement for (number of rooms) indicating the tariff plans they have chosen. We guarantee payment.
  • 2. A copy of “Guvokhnoma” certified by the company’s seal (it is not necessary to put the company’s seal on the copy); If the company’s activities are subject to licensing, then you also need a copy of the license - certified by the company’s seal (the company’s seal is placed on the copy; this is not necessary)
  • 3. A copy of the passport of the director of the company.


To connect Budget organizations (organizations financed from the budget - schools, institutes, research centers, libraries, etc.) the following documents are required:

  • 1. A letter addressed to the director of the UzMobile Branch of Uzbektelecom JSC () on the letterhead of the organization (the details of this organization must be indicated there - account account, INN, OKONH, etc.). If there is no letterhead, then a letter with the organization’s seal also indicating the details. If payment is made through the treasury, then you must indicate the personal account of the treasury
  • 2. A copy of the passport of the director of the organization, a copy of the government document/license/resolution.


To connect individual (private) entrepreneurs, the following documents are required:

  • 1. A letter addressed to the director of the UzMobile Branch of Uzbektelecom JSC () on the entrepreneur’s letterhead (his details must be indicated there - account account, TIN, etc.). If there is no letterhead, then a letter with the seal of the entrepreneur also indicating the details. With the new resolution, a person with the form of ownership of a private enterprise does not have to provide a seal; the presence of the director of this private private enterprise is sufficient;
  • 2. A copy of the Patent certified by the seal of the entrepreneur;
  • 3. Entrepreneur's passport.

 

 

How is the Internet package renewed?

Extension of the current package is carried out by purchasing a package of the same type* denomination. The validity period of the accumulated megabytes will be 30 or 90 days (according to the volume of included Internet traffic in the package) from the date of purchase of the last package. When activating packages of different types (packages with different denominations), the validity period of the packages will be set for each package separately. The order of traffic consumption is according to the order of activation. Upon expiration of the Internet package, if the next Internet package of the same type is not activated, the remaining megabytes are not saved.

At what frequency (band) does 4G LTE from Uzmobile work?

4G LTE from UzMobile operates at a frequency of 1800MHZ (band 3)

How to configure the Internet manually? What parameters should be specified in the phone in the CDMA system?

Launch the program (you will see a corresponding icon on your desktop). A connection dialog box will open. Next, you need to fill out the settings and select the desired Internet connection mode. To do this, you need to fill in the phone numbers, username and password. Enter the following in the appropriate fields: • Phone: #777 • User: internet@uzcdma.uz • Password: password

There are not enough funds in the account. Will the subscriber be able to use the number for calls?

Yes, if the subscriber has not paid the subscription fee. In this status, there will be incoming calls. If the subscriber is unable to pay the subscription fee, he can use the *123# USSD command and can enable daily debiting of the subscription fee.

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