Roaming Guide

Roaming is a service that allows you to use mobile communication with a UZTELECOM SIM card outside the borders of Uzbekistan.

Charges for basic services depend on the country and are billed according to standard roaming tariffs. There are also cost-effective roaming packages and promotions.
 

All prices are indicated in the national currency and include all applicable taxes.

Call charges are indicated per 1 minute, and Internet charges are indicated per 1 MB.

Incoming SMS in roaming are not charged.

Calls to the Call Center of the “Sales and Service Center” branch while the subscriber is in roaming are chargeable and are billed as “outgoing calls to Uzbekistan” according to roaming tariffs.

In case of conditional call forwarding, the cost of the forwarded call consists of the cost of the incoming call and the cost of the corresponding outgoing call.

Voice calls are rounded up to the nearest full minute.

The Internet traffic billing increment is 16 KB.

Countries not included in the list of tariff zones are classified under the “Other countries” tariff zone. 

To avoid communication difficulties during trips, we strongly recommend checking the status of the International Roaming service before traveling to other countries, and if the service is not activated, to activate it within the Republic of Uzbekistan. 

Stay connected with your family, friends, and colleagues while on vacation or a business trip anywhere in the world with UZTELECOM’s “International Roaming” service!

The activation, deactivation, and status check of the “International Roaming” service are available only when the subscriber’s account is active, using any of the following methods:

1. Via the MyUZTELECOM mobile application: Services → Available → Roaming
2. Through the Personal Account on the uztelecom.uz website
3. Using the USSD codes: *188# or 1008#
4. Via the UZTELECOM Telegram bot
5. Via the Online Chat. In this case, the subscriber must complete full identification in accordance with their passport details
6. Through the Call Center by dialing 1099 or 1155. In this case, the subscriber must complete full identification in accordance with their passport details
7. At UZTELECOM sales and customer service offices. A passport must be presented when applying for the service

Activation fee and subscription fee — UZS 0.

• The list of countries and roaming partners is available on the official uztelecom.uz website

** For corporate subscribers, activation and deactivation of the “International Roaming” service is carried out upon submission of a written application to the Corporate Department of the “UzMobile” branch of Uzbektelecom JSC.

If a subscriber lives near the border with Kazakhstan, Tajikistan, Afghanistan, or Kyrgyzstan, their device may automatically connect to the network of a mobile operator in one of these countries.

To reduce the likelihood of the device automatically registering on a foreign operator’s network and, consequently, being charged at roaming rates, we recommend manually selecting the UZTELECOM network and always checking the operator name displayed on the phone screen.

To avoid unexpected charges in border areas, subscribers are advised to deactivate the “International Roaming” service using the USSD code *188# or 1008#.

If a subscriber did not activate the “International Roaming” service before departure and has already arrived in another country, their number will not be registered on the networks of roaming partners. As a result, the mobile device or smartphone will not have access to a mobile network, and the subscriber will not be able to make or receive calls, send or receive SMS messages, use mobile internet, or make USSD requests.

In this case, the “International Roaming” service can be activated using one of the following methods:

1. MyUZTELECOM mobile application

Find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

Then open the MyUZTELECOM app and activate the service: Services → Available → Roaming

* This option is available provided that the subscriber downloaded the application and registered their mobile number while in the Republic of Uzbekistan.

2. Online Chat

Find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

Then visit the uztelecom.uz website → Online Chat with an Operator → contact an operator and request activation of the service.

* In this case, the subscriber must complete full identification using their passport details.

3. UZTELECOM Telegram Bot

Find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

Then open Telegram → UZTELECOM Bot → Services → All Services → Roaming

* This option is available provided that the subscriber previously registered their mobile number with the Telegram bot while in the Republic of Uzbekistan.

4. Customer Support Service

If the subscriber does not have access to a free Wi-Fi zone, they can call UZTELECOM’s 24/7 customer support service from another phone number at +998 71 200 10 99.

Calls to this number are available only from abroad and are charged according to the applicable tariffs.

* In this case, the subscriber must complete full identification using their passport details.

To avoid connectivity issues while traveling, we strongly recommend checking the status of the “International Roaming” service before traveling abroad and activating the service while in the Republic of Uzbekistan.

If a subscriber did not activate the “International Roaming” service before departure and arrived in another country, the subscriber’s number will not be registered on the networks of roaming partners. This means that the network will not be active on the mobile device or smartphone, and it will not be possible to make or receive calls, exchange SMS messages, or use mobile internet and USSD requests.

In this case, the “International Roaming” service must be activated using the following methods:

1. MyUZTELECOM mobile application

• It is necessary to find a free Wi-Fi zone in the country of stay and connect to Wi-Fi using your smartphone
• Then, in the MyUZTELECOM application, activate the service: Services → Available → Roaming
• Provided that the subscriber has previously downloaded the application and registered the mobile number while in the Republic of Uzbekistan

2. Online Chat

• It is necessary to find a free Wi-Fi zone in the country of stay and connect to Wi-Fi using your smartphone
• Then, go to the website: uztelecom.uz → Online Chat with an Operator → write to the operator
• In this case, the subscriber must undergo full identification according to the subscriber’s passport details

3. UZTELECOM Telegram Bot

• It is necessary to find a free Wi-Fi zone in the country of stay and connect to Wi-Fi using your smartphone
• Then, go to Telegram → UZTELECOM Bot → Services → All Services → Roaming

Provided that the subscriber has previously registered the mobile number in the Telegram bot while in the Republic of Uzbekistan

4. If the subscriber has no possibility to connect to a free Wi-Fi zone, they can call the 24/7 UZTELECOM customer support service from another number at +998 71 200 10 99 (calls to this number are available only from abroad and are charged according to the established tariffs)

In this case, the subscriber must undergo full identification according to the subscriber’s passport details

To avoid communication difficulties while traveling, we strongly recommend checking the status of the “International Roaming” service before traveling to other countries and activating the service while in the Republic of Uzbekistan.

When roaming, phone numbers should be dialed in international format: + [country code] [city code] [phone number]

For example (for calls or SMS):

• From roaming operator networks to Uzbekistan: +998 (city/operator code) (subscriber number)
• To a UZTELECOM subscriber number: +998 99 (subscriber number) or +998 95 (subscriber number) or +998 77 (subscriber number)
• To an international number: +(country code) (city/operator code) (subscriber number)

1. Through the MyUZTELECOM mobile application;
2. Using the UZTELECOM Telegram bot
3. Using USSD requests: *100# *105# *107#
4. Through the Personal Account
5. on the uztelecom.uz website;

1. In the MyUZTELECOM mobile application;

2. Through any online payment services and platforms: Zoomrad, CLICK, PAYME, OSON and others that are available in Uzbekistan with an active internet session while roaming.

3. Using the “Quick Transfer” service: *124*3*99XXXABCD#. (The sender must be located in the Republic of Uzbekistan)

4. Using the EXTRA Balance service: *150#

5. *Top up your account through the website

In the MyUZTELECOM mobile application, in the Analytics and Expenses (Details) section;

First of all, make sure that your mobile phone is correctly connected to the network of one of the UZTELECOM roaming partners. Also, the network mode in the country of stay may be set below 4G, and automatic switching may not be available. Manually change the network mode to an available one in your phone settings, for example, from 4G to 3G.

If your device cannot connect to the roaming partner’s network automatically, first restart your smartphone. If the device does not connect after restarting, you need to configure the network manually. Detailed instructions for connecting are provided in the user manual of your mobile phone or in the device settings menu.

You can also select another network:

Apple: Settings → Cellular → Network Selection → Automatic → Turn Off → Select another network from the list;

Samsung: Settings → Connections → Mobile Networks → Network Operators → Select the SIM card you want to configure → Search Networks → Select another network from the list;

Huawei: Settings → Wireless Networks → Mobile Network → Select the SIM card you want to configure → Operator → Auto → Turn Off → Select another network from the list;

Xiaomi: Settings → Wireless Networks → SIM Cards & Mobile Networks → SIM Card Settings → Mobile Networks → Select another network from the list.

First of all, restart your smartphone.

The network mode in the country of stay may also be set below 4G, and automatic switching may not be available. Manually change the network mode to an available one in your phone settings, for example, from 4G to 3G.

If you are unable to connect, check the internet settings of your smartphone, specifically the access point (APN): Internet.uzmobile.uz

For detailed instructions on how to configure the internet: How to Set Up the Internet?

If this does not help, check whether mobile internet access while roaming is enabled on your smartphone. If access is enabled, select another network:

Apple: Settings → Cellular → Network Selection → Automatic → Turn Off → Select another network from the list;

Samsung: Settings → Connections → Mobile Networks → Network Operators → Select the SIM card you want to configure → Search Networks → Select another network from the list;

Huawei: Settings → Wireless Networks → Mobile Network → Select the SIM card you want to configure → Operator → Auto → Turn Off → Select another network from the list;

Xiaomi: Settings → Wireless Networks → SIM Cards & Mobile Networks → SIM Card Settings → Mobile Networks → Select another network from the list.

1. *Write in the Online Chat
2. Ask a question through social networks
3. Send an inquiry to the Company's customer service department through the Company's website
4. *MyUZTELECOM mobile application: More → Help → Submit an Inquiry or Chat with an Operator
5. Call the 24/7 UZTELECOM customer support service at +998 71 200 10 99 (calls to this number are available only internationally, i.e. while abroad, a subscriber can call this number and will be served without waiting by the first available operator. Charges apply according to the established tariffs)

*When contacting through the above-mentioned service channels, the subscriber will need to provide passport details to complete identification.