Technical support

• Restart your computer. Try connecting again. 
• Recreate connection

• Restart your computer. Try connecting again. 
• Check if your network card (local area network) is turned on
• In Device Manager, enable the network adapter. Check the Internet cable and router
• Try to recreate the connection; if unsuccessful, contact technical support. by number 062.

• Turn off and then on again the local network connection. Please try connecting again.
• Restart your computer and try connecting again.
• The error occurs if the nVidia motherboard (adapter) - remove and reinstall the network driver.
• If this does not help, then contact technical support at 062.

• Check your antivirus program and firewall settings (if available).
• In Device Manager, enable the network adapter.
• Check the LAN cable connection and contact in the connectors.
• If the network card is not working properly, you may need to reinstall the driver or replace the device.
• There may be a cable break on the line or the access server is disconnected. Contact technical support at 062.

• Make sure that the English keyboard layout is enabled and Caps Lock is disabled on your keyboard. Please enter your Username and Password carefully.
• Call technical support at 062

• Right-click on the My Computer icon, select Manage, in the window that opens, select services and service applications and activate the Telephony and Remote Access Connection Manager services.

• Tick the “Internet Protocol TCP/IP” line in the “Local Area Network Connections” properties;
• Run an integrity check and restore system files. To do this, click “Run…” in the Start menu and type sfc /scannow
• You need to reinstall the driver on the network card; if that doesn’t help, then reinstall the operating system on your computer.
• If reinstalling the operating system does not help, use the instructions for experienced PC users.

• In the Network Connections folder, right-click the connection you are using. Select the Properties command and open the Security tab. In the list when checking, select - Unsecure password.

• In network connections, enable LAN connection. 
• In Device Manager - enable the network adapter

• You have created a VPN connection. You need to create PPPoE

• Solution methods: see errors 678 and 769

• This error usually occurs when registering a computer on a network. The reason is that the IP address of the VPN connection (this address is assigned automatically) matches the IP address that is already in the system. Check what address is assigned to the DVB board, 1394 Adapter, Microsoft Loopback Adapter, or other connection, if any, in general it should be 192.168.138.138 (mask 255.255.255.0).

• Restart your computer. If the error persists, check your computer for viruses. Remove recently installed programs, or undo recent changes in Windows settings, if any

• Restart your computer. If the error does not disappear, then delete and re-create the VPN connection

• Restart your computer and make sure that the local network is functioning normally on your computer. If the error persists, contact technical support.

• Similar to error 611. In addition, the error may be caused by a lack of resources (memory) on your computer. Try closing running programs

• Wait a few minutes. If the connection is not established and the error persists when connecting again, restart your computer.

• In the properties of the VPN connection, open the "Security" tab - "Normal (recommended settings)" should be selected and the "Data encryption required (otherwise disabled)" checkbox should be checked. Restart your computer and try connecting again. Check your firewall settings, and if you are not sure they are correct, disable it.

• Contact technical support.

• The VPN device that should be used by the network cannot be opened. Contact technical support.

• Try reinstalling the VPN connection or Windows entirely. If all else fails, contact technical support.

• Change the computer name, My Computer - Properties - "Computer Name" tab - in the "Identification" section.

• Check your network adapter settings and make sure your local network is working. If you have checked everything but found no errors, call technical support.

• The error occurs due to a disabled local network connection or a missing physical link.
• Check whether your network card (local area network) is turned on. Check your VPN (PPPoE) connection settings and your firewall settings (if it is installed on your computer). If all else fails, contact technical support.

• Make sure that when entering your login and password, the "Caps Lock" key on the keyboard is turned off and the English layout is set. If you are sure that you are entering your login and password correctly, and you have funds in your account (you can check this in your personal account), then contact our network’s technical support service.

• Check the security settings of the VPN connection: open the “Security” tab - “Normal (recommended settings)” should be selected and the “Data encryption required (otherwise disconnect)” checkbox must be checked

• Make sure that a specific IP address is not specified in the network settings (more precisely, in the TCP/IP protocol settings) of the VPN connection, and all parameters are obtained automatically.

• Go to the VPN connection settings and disable the “data encryption” item. Go to the VPN connection settings and on the "Network" tab, from the "VPN Type" list, select "PPTP VPN". Try connecting again.

• In the network identification settings, in the “computer name” field, enter your login, and in the “workgroup” field, enter “crystalnet” (without quotes).

• Make sure that your local network is turned on and working, and that in the VPN server settings the address “192.168.1.1” (without quotes) is specified in the “Computer name” field. Try to recreate the connection; if unsuccessful, contact technical support.

• Creating a PPPoE connection in Windows XP
• Creating a PPPoE connection in Windows Vista
• Creating a PPPoE connection in Windows Seven

Information for users 

• Bridge - for use on 1 computer 
• Router - for use on multiple computers

• Instructions for setting up the ZTE ZXV10 W300 ADSL modem
• ZXV10 H201 setup instructions
• Instructions for setting up the TIDSL-1401 modem
• Instructions for setting up the TIDSL-1404W modem
• Instructions for setting up the TP-LINK TD-W8901N modem (DHCP_Wi-Fi_PPPoE) a>
• Instructions for setting up the TP-Link TD-W8951 ND Wi-Fi modem
• Instructions for setting up the TP-Link TD-8816 modem
• Instructions for setting up the TP-Link TD-8968 modem

• ZTE-831
• ZTE ZXV10 H201
• ZTE ZXV10 W300

• ZTE ZXDSL 831 II
• ZTE H201
• ZTE ZXV10 W300

• Wi-Fi ZTE ZXV10 H201
• Wi-Fi ZTE ZXV10 W300

• D-Link ADSL DSL-2500U
• D-Link DSL-2500U
• D-Link DSL-200

• D-Link DSL-2640B

• TP-Link TD-8610

• TP-Link TD-8810

• Zyxel P660RU2 EE

• Zyxel P660HT3 EE

• HUAWEI HG510

• HUAWEI HG510

• HUAWEI DG8045 VDSL, quick setup

GPON terminal EchoLife HG 8245 H5