What is an eSIM profile?

An eSIM profile is the tariff settings for a number, downloaded via a QR code.

How many numbers can be connected to an eSIM?

Depends on the amount of memory on the chip. 2-3 profiles are installed on the smallest one.

Do I need to save the QR code?

If it's reusable, then it's necessary.

How many times can a QR code be used?

You can use the QR code up to 10 times.

Is it possible to use one QR code on multiple devices at the same time?

No. It is not possible to use one QR code on several devices at the same time

What is the difference from a regular SIM card?

The eSIM cannot be removed, broken or lost as it is built into the smartphone. You can install 2-3 numbers (profiles) on one eSIM. At any time, through the settings in your smartphone, you can choose which number will be active.

Do I need to register an IMEI code when connecting an eSIM?

Yes, IMEI code registration is required before eSIM connection.

Are all standard SIM mobile services supported in eSIM?

eSIM is an identical replacement for a standard SIM card. With eSIM you can use all mobile services.

Does my device support eSIM?

 

You need to check the documentation for the device or read its specifications on the manufacturer’s website.

  • List of the most popular devices with eSIM:
  • iPhone: XS, XS Max, XR, 11, 11 Pro, 11 Pro Max, SE 2020, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max on iOS 12.1 or later versions;
  • iPad: Air 3, Pro 3, Mini 5 on iOS 12.1 or later;
  • Samsung Galaxy: S20, S20+, Note 20, Note 20 Ultra, S20 Ultra, S21 5G, S21+ 5G, S21 Ultra 5G, Fold, Z Flip, Z Fold2, Z Fold3 5G Z Flip3 5G;
  • Google Pixel: 3, 3 XL, 3a, 3a XL, 4, 4 XL, 4a, 4a XL, 4a with 5G, 5 on Android 10 or later;
  • Huawei: P40, P40 Pro, P40 Pro+

eSIM will not work on: iPhone XS, XS Max, XR and 12 with two SIM card slots purchased/imported from China, Macau and Hong Kong.

 

Is it possible to connect eSIM remotely?

This option is temporarily unavailable

Is it possible to register an eSIM connection for a legal entity?

Yes, you can. The connection procedure in this case does not differ from connecting regular SIM cards.

Is it possible to use numbers on an eSIM and a SIM card at the same time?

It all depends on the specific phone model, but in most cases it is possible. If the phone supports 2 SIM cards, then SIM2 will be deactivated and eSIM will work instead. SIM1 will work as usual.

Does eSIM work in roaming?

Yes it works. There are no differences from a standard SIM card.

Will contacts stored on the SIM card automatically transfer when switching to eSIM?

No, when you switch from a regular SIM card to an eSIM, you are actually replacing the card, so you need to take care of transferring your contacts.

What should I do if I deleted my eSIM profile by mistake?

If the subscriber still has the QR code issued when connecting the eSIM, then he can install the eSIM profile again. If problems arise, please contact support.

How to block eSIM if the phone is lost? What if I don't plan to use the connection for a long time?

 

Everything is similar to regular SIM cards:

  • - if the phone is lost, then to block the card you need to contact the service office with an identity document.
  • - if you do not use communication services on the eSIM for a long time, it will be blocked, just as regular SIM cards are blocked due to inactivity.

 

What happens if I scan the QR code of an activated number on my phone to another phone?

The profile will not be installed and the phone will display an error.

Can an eSIM card be moved from one device to another?

Physically, no, the module is built into the gadget. Virtually - yes, you can set up the same phone number on different gadgets (that support eSIM).

What should I do if I lost my QR code, lost or broke my smartphone?

Contact the UZTELECOM office with an identification document to replace the QR code.

Can one QR code work on multiple devices?

A QR code cannot work on multiple devices at the same time.

I have a new smartphone. On the old one I used eSIM. How to connect my eSIM to a new smartphone?

Make sure your old smartphone has an Internet connection (WI-FI or data) and completely remove the eSIM profile on it. Then go through the eSIM activation process on your new device by scanning the QR code.

My phone is in 2G mode. Can I reach a subscriber who uses eSIM?

Yes, eSIM has the same capabilities as a regular SIM card.

How many eSIM numbers can I connect to one device?

 

You can connect up to 5 numbers (profiles) to an eSIM per device. Depends on the amount of memory on the chip. 2-3 profiles are installed on the smallest one. (When two or more profiles are activated, eSIM works on one of them. You can switch to another number in the phone settings.)

  • It all depends on the model of your mobile device. To do this, you need to check the characteristics of your smartphone.

 

Is it necessary to have a standard SIM card to use eSIM?

eSIM is an independent module and the presence of a SIM card in a smartphone is not necessary.

What will happen to my tariff when switching to eSIM?

All tariffs and services for your number remain on the standard SIM card.

What happens to the eSIM if the phone is transferred to another person?

In case you sell or give your smartphone to another person, you must delete your eSIM profile from the smartphone in advance.

What to do if you lose your device? Should eSIM be blocked?

If you have lost your mobile device with an eSIM number, contact our call center at 1099 or contact the UZTELECOM sales and service office with an identification document.

What should I do if I don’t plan to use the connection for a long time?

Temporarily disabling the eSIM number is possible in the settings of your mobile device.

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