Questions and answers on roaming

Roaming is a service that allows you to use mobile communication with a UZTELECOM SIM card outside the borders of Uzbekistan.

Charges for basic services depend on the country and are billed according to standard roaming tariffs. There are also cost-effective roaming packages and promotions.
 

All prices are indicated in the national currency and include all applicable taxes.

Call charges are indicated per 1 minute, and Internet charges are indicated per 1 MB.

Incoming SMS in roaming are not charged.

Calls to the Call Center of the “Sales and Service Center” branch while the subscriber is in roaming are chargeable and are billed as “outgoing calls to Uzbekistan” according to roaming tariffs.

In case of conditional call forwarding, the cost of the forwarded call consists of the cost of the incoming call and the cost of the corresponding outgoing call.

Voice calls are rounded up to the nearest full minute.

The Internet traffic billing increment is 16 KB.

Countries not included in the list of tariff zones are classified under the “Other countries” tariff zone. 

To avoid communication difficulties during trips, we strongly recommend checking the status of the International Roaming service before traveling to other countries, and if the service is not activated, to activate it within the Republic of Uzbekistan. 

Stay connected with your family, friends, and colleagues during your vacation or business trip in any country around the world with the “International Roaming” service from UZTELECOM!

Activation, deactivation, and status check of the Roaming service are available only when the number is in active status using any of the following methods:

1.Using the mobile application MyUZTELECOM: Services → Available → Roaming.;

2.Through the Personal Account on the uztelecom.uz website;

3.Using USSD requests *188# or *100*8#

4. Via the Telegram bot of UZTELECOM

5.Using the Online chat. In this case, full identification according to the subscriber’s passport details is required;

6.Through the Call Center:

• via numbers 1099 or 1155, in this case, full identification according to the subscriber’s passport details is required;

7. Through UZTELECOM sales and service offices. In this case, it is necessary to have a passport with you.

The connection fee and subscription fee are 0 UZS.

* The list of countries and roaming partners is available on the official website uztelecom.uz

**For corporate subscribers, to activate or deactivate the roaming service, it is necessary to submit a written application to the corporate department of the “UzMobile” branch of JSC “Uzbektelecom”.

If a subscriber has not activated the “International Roaming” service before departure and arrives in another country, the subscriber’s number will not be registered in the networks of roaming partners. This means that mobile network service will not be available on the mobile device or smartphone, and it will not be possible to make or receive calls, send or receive SMS messages, or use mobile Internet services and USSD requests.

In this case, it is necessary to activate the “International Roaming” service using one of the following methods:

1. Mobile application MyUZTELECOM*.

• You need to find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

• Then, in the MyUZTELECOM application, activate the service: Services → Available → Roaming.

• *Provided that the subscriber has заранее downloaded the application and registered the mobile number while being in the Republic of Uzbekistan;

2. Online chat

• You need to find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

• Then go to the website: uztelecom.uz → Online chat with an operator → write to the operator.

• *In this case, full identification according to the subscriber’s passport details is required;

3. Telegram bot Uztelecom;

• You need to find a free Wi-Fi zone in the country of stay and connect your smartphone to Wi-Fi.

• Then open Telegram → Uztelecom Bot → Services → All Services → Roaming

*Provided that the subscriber has registered the mobile number in the Telegram bot in advance while being in the Republic of Uzbekistan;

4. If the subscriber cannot connect to a free Wi-Fi zone, they can call the 24/7 UZTELECOM customer support service from another number at +998712001099 (calls are available only from abroad and are charged according to applicable tariffs).
*In this case, full identification according to the subscriber’s passport details is required;

To avoid communication difficulties during trips, we strongly recommend checking the status of the International Roaming service before traveling to other countries and activating the service within the Republic of Uzbekistan.

In roaming, phone numbers must be dialed in international format: + [country code] [city/operator code] [phone number]
For example (for making a call or sending an SMS):

• From a roaming operator’s network to Uzbekistan: +998 (city/operator code) (subscriber number)
• To a UZTELECOM subscriber number: +998 99 (subscriber number) or +998 95 (subscriber number) or +998 77 (subscriber number)
• To an international number: +(country code) (city/operator code) (subscriber number)

In roaming, phone numbers must be dialed in international format: + [country code] [city code] [phone number]
For example (for making a call or sending an SMS):

• From a roaming operator’s network to Uzbekistan: +998 (city/operator code) (subscriber number)
• To a UZTELECOM subscriber number: +998 99 (subscriber number) or +998 95 (subscriber number) or +998 77 (subscriber number)
• To an international number: +(country code) (city/operator code) (subscriber number)

• 1. Via the mobile application MyUZTELECOM;
• 2. Using the Telegram bot of UZTELECOM.
• 3. Using USSD requests: *100# *105# *107#
• 4. Through the Personal Account on the uztelecom.uz website;

1. In the mobile application MyUZTELECOM;

2. Through any online payment services and platforms: Zoomrad, CLICK, PAYME, OSON, and others available in Uzbekistan with an active internet session in roaming.

3. Using the “Fast Transfer” service: *124*3*99XXXABCD#. (The sender must be located in the Republic of Uzbekistan)

4. Using the EXTRA Balance service: *150#

5. *Top up your balance via the website

In the mobile application MyUZTELECOM, in the Analytics and Expenses section (detailed statement);

First of all, make sure that your mobile phone is correctly configured to connect to one of the roaming partner networks of UZTELECOM. Also, the network mode in the country of stay may be lower than 4G and automatic switching may not be supported. Change the network mode manually in your phone settings: for example, switch from 4G to 3G. If your device cannot connect to a roaming partner network automatically, first restart your smartphone. If it still fails to connect after restarting, you need to configure it manually. Detailed connection instructions are provided in your mobile phone’s user manual or in the device menu. You can also select another network:

Apple: Settings → Cellular → Network Selection → Automatic → Turn off → Select another network from the list;
Samsung: Settings → Connections → Mobile Networks → Network Operators → Select the SIM card to configure → Search networks → Select another network from the list;
Huawei: Settings → Wireless & Networks → Mobile Network → Select the SIM card to configure → Operator → Auto → Turn off → Select another network from the list;
Xiaomi: Settings → Wireless & Networks → SIM cards & mobile networks → SIM card settings → Mobile networks → Select another network from the list.

First, make sure to restart your smartphone.

Also, the network mode in the country of stay may be lower than 4G and automatic switching may not be supported. Change the network mode manually in your phone settings: for example, switch from 4G to 3G.

If you are still unable to connect, check the internet settings on your smartphone, specifically the access point (APN): Internet.uzmobile.uz

Detailed instructions on how to set up the internet: How to set up the Internet?

If this does not help, check whether mobile data roaming is enabled on your smartphone. If it is enabled, try selecting another network:
Apple: Settings → Cellular → Network Selection → Automatic → Turn off → Select another network from the list;
Samsung: Settings → Connections → Mobile Networks → Network Operators → Select the SIM card to configure → Search networks →
Select another network from the list;
Huawei: Settings → Wireless & Networks → Mobile Network → Select the SIM card to configure → Operator → Auto → Turn off → Select another network from the list;
Xiaomi: Settings → Wireless & Networks → SIM cards & mobile networks → SIM card settings → Mobile networks → Select another network from the list.

1. *Написать в Онлайн чат

2. Задать вопрос через социальные сети.

3. Отправить обращение в абонентский отдел Компании через сайт Компании.

4. *Мобильное приложение MyUZTELECOM: раздел “Еще” →Помощь→ Отправить обращение или Чат с оператором;

5. позвонить в круглосуточную службу поддержки абонентов UZTELECOM по номеру +998712001099 (звонки на номер доступны только международные, т.е. находясь в другой стране абонент может позвонить по этому номеру и обслуживаются без очереди первым доступным оператором. Оплата взимается согласно установленным тарифам).

*При обращении через вышеуказанные каналы обслуживания, абоненту будет необходимо предоставить паспортные данные, чтобы пройти идентификацию.