Call centers currently play a significant role in the infrastructure of cities in all over the world, which have a great potential for providing any services over the phone. Call-centers become a key link in the business process of enterprises and a tool for improving the productivity of personnel working with clients. In April 2009, we have launched a call center project on the basis of the city call center service 1009 in Tashkent together with " Proteus "(Russia, Saint Petersburg). The result was immediately visible, as it became possible to keep a better and more detailed record of statistical data and conduct various analytical studies. All segments of the population are consumers of call center services. Because the Call center provides a 24-hour reference and information service.
The service is paid. The cost for connecting to the service is 500 sum, a call from a mobile number is charged in accordance with the mobile operator's tariff
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ROUND THE CLOCK HELP 1009 |
ORGANIZATIONS NOT BUDGET |
ORGANIZATIONS BUDGETARY |
POPULATION |
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Fee for connecting to the operator |
600 sum |
600 sum |
600 sum |
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Two inquiries per call |
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The Call center database will answer any question about:
- phone numbers and locations of organizations
- private sector phone numbers (at the exact address and last name of the subscriber)
- initial acceptance of applications for non-working lines
- 1086- theater, cinema, concerts exhibition programs
- exchange rates for the current or past period
- international and intercity phone codes
- utility rates -postal indexes for Uzbekistan and Russian cities
- distance between cities in Uzbekistan-lexical meaning of words and much more…