1st category specialist (Samarkand)
“Uzbektelecom” JSC Southwest branch Samarkand region
Agency service Samarkand agency department
Position requirements:
- Ensures the high-quality and full achievement of sales and revenue targets through retail outlets within the assigned territory.
- Performs all necessary activities in other software tools used for the Company’s business operations.
- Coordinates the activities of agency retail outlets within the assigned cities and districts and carries out daily operational control.
- Conducts daily inspections and monitoring of retail outlets in accordance with the approved monitoring plan, ensuring that agents comply with the requirements of the agency agreement, advertising and branding standards, and their contractual obligations.
- Monitors the availability of certificates held by agents and operators at retail outlets, as well as the validity periods of such certificates.
- Ensures the proper processing and execution of applications submitted by applicants for the opening of new retail outlets in accordance with the requirements of the agency agreement.
- Visits and inspects applicants’ proposed retail outlet locations. Based on the inspection results, assesses their compliance with the requirements of the agency agreement and provides the relevant information.
- Ensures the preparation of documents required for the opening and launch of new agency retail outlets.
- Ensures strict compliance by retail outlets with the working hours established under the agency agreement.
- Organizes and conducts assessments of the knowledge and skills of retail outlet operators. Based on the assessment results, identifies operators who lack the required skills and ensures that recommendations are submitted to the Sales Agent regarding the replacement of operators with unsatisfactory performance or the recruitment of new operators.
- Ensures that the knowledge level of retail outlet operators is tested and assessed through the relevant system every six months in accordance with the approved plan.
- Ensures that sales agents and operators receive complete information and recommendations regarding the services, promotional offers, and tariff plans provided by the Company.
- Monitors and promotes the development of operators’ appearance, dress standards, and customer service and communication skills.
- Ensures the development of retail outlet operators’ skills in using the system, connecting additional services, and providing services to foreign citizens and stateless persons in accordance with the requirements of the agency agreement.
- Ensures that agency retail outlets are provided with the necessary POS materials.
- Monitors POS material stock levels and prepares requests for additional POS materials.
- In order to ensure uninterrupted operation of retail outlets, arranges the delivery of SIM and eSIM cards and modem devices to retail outlet locations and ensures that the necessary documents are completed in accordance with the established procedure.
- In cooperation with agents, organizes targeted and active sales by visiting the residential areas of potential customers.
- Maintains documentation related to sales agents and monitors the validity periods of retail outlet lease agreements, as well as the personal documents of agents and operators.
- Ensures the daily activation of numbers connected to the network at retail outlets, ensures that the documents required for concluded subscriber agreements are uploaded to the system, and monitors the completeness and timeliness of such uploads.
- Ensures that information regarding the locations of retail outlets is entered into the database in accordance with the established format.
- Monitors the operation of illuminated signs at retail outlets during nighttime hours.
- Takes appropriate measures to prevent retail outlet operators from engaging in activities considered information technology fraud (hereinafter referred to as FROD).
- Organizes individual work with inactive retail outlets and ensures that measures are taken to restore their active status.
- Ensures that mobile retail outlets are directed to newly launched base stations and base stations with low traffic/load, and prepares daily photo reports.
- Ensures the submission of information and requests concerning issues related to network coverage and Internet quality.
- Compiles a list of retail outlets and agents of competing companies and analyzes the activities of competitors for the purpose of developing the agency network.
- Prepares reports/acts on deficiencies identified at retail outlets, ensures their registration, and submits them to the relevant department for the calculation of penalties.
- Conducts work-related telephone communications using official telephone numbers and mobile communication numbers provided by the Company.
Required skills and qualifications:
- Higher education (technical, engineering, economic or management);
- At least 3 years of work experience in the field of sales and service;
- Experience in organizational and managerial activities.
- Sales and service methods;
- Management and marketing basics;
- Procedure and technology for providing services;
- Market conditions for telecommunications equipment;
- Rules for establishing partnerships and conducting negotiations;
- Rules for technical safety, fire safety, sanitation and labor protection;
- Analytical thinking;
- High efficiency; orderliness;
- Organization (accessibility)
- Skills in using other software necessary for the implementation of economic activities (Microsoft Office, Word, Excel, Power Point, e-mail and the Internet) Experience in working at the level of a qualified user of software;
- Compliance with internal labor discipline and safety regulations.
Working conditions:
- Formal employment based on an employment contract.
- Working week: 5 days (Monday-Friday), days off – Saturday and Sunday.
- Working hours: usually from 09:00 to 18:00 (with a lunch break).
- Vacation and other social guarantees in accordance with the Labor Code.
- Work activities may require travel or on-site inspections at the facility.
- Professional development opportunities through advanced training, training and seminars.
Resumes for participation in the competition are accepted together with a photo and electronically at the address j.odirov@sjs.uztelecom.uz indicating a free place of work. Tel: 66-2400091, 55-7040804.
Documents will be accepted until 7 November 2026.
The competition will be held on 9 November 2026.
