Company Information

Joint Stock Company " Uzbektelecom "

 

Uzbektelecom Joint Stock Company (brand name UZTELECOM) is the telecommunications operator of the Republic of Uzbekistan. The company provides fixed and mobile communications, internet, television, data centers, video surveillance, cybersecurity, and other digital services throughout the country. It has the largest backbone communications network in the country, with a total length of approximately 300,000 km. It is a key participant in the priority national program "Digital Uzbekistan - 2030" and implements national technology and IT projects .

Activity

Uzbektelecom provides telecommunications services to individuals and businesses. Its main activities include :

  • providing access to the Internet using FTTx , GPON and other technologies;
  • mobile communication services based on GSM , UMTS , LTE and 5G standards ;
  • satellite communication services ;
  • fixed-line telephone communication and SIP/ IP telephony ;
  • interactive television and OTT services
  • leasing of communication channels , organization of dedicated lines and provision of virtual private networks (VPN) ;
  • cloud solutions and data center services ;
  • CDN services , hosting and placement of corporate resources;
  • services cybersecurity
  • video surveillance systems and solutions for smart home and smart city ;
  • implementation of IoT platforms and M2M solutions for industry, transport and agriculture;
  • cloud platforms for storing and processing big data;
  • development and integration of domestic digital services and IT solutions;
  • development and integration of domestic digital services, creating conditions for IT companies and startups

As of 2024, the company's fiber-optic networks covered more than 98% of Uzbekistan's populated areas. UZTELECOM's data centers in Tashkent are certified according to the international Uptime Institute Tier III standard , confirming the high level of infrastructure reliability.

Role in the country's digital development

The company participates in the implementation of government programs in the areas of digitalization and communications, including the "Digital Uzbekistan 2030" strategy . As part of infrastructure modernization projects, all social facilities in the country—schools, medical institutions, and local governments—are now fully connected to high-speed broadband internet.

International cooperation

The company maintains partnerships with more than 130 telecom operators from 120 countries. Key areas of cooperation include traffic exchange, the establishment of international communication channels, and joint projects to implement new technologies.

UZTELECOM is a member of the Regional Commonwealth in the Field of Communications (RCC) and participates in working groups on telecommunications development in the CIS region. Uzbektelecom is a member of the Regional Commonwealth in the Field of Communications (RCC) and participates in the Council of Telecommunications and Information Operators of the CIS Countries. Membership in the RCC allows the company to implement joint projects with telecommunications organizations in the region, exchange experience, and develop communications standards in Central Asia.

International awards

In 2024, UZTELECOM won the CC Global Awards (Berlin) in the " 5G Project Launch " category , implementing a program to modernize and install over 6,000 base stations.
The operator was also shortlisted in three categories.
That same year, at the GCCM Europe conference in Berlin, the company was recognized as the "Regional Operator of the CIS Countries" for 2023. A year earlier, the company was awarded the title of "Most Dynamically Developing Operator of the CIS Countries."
In 2023, according to the Speedtest Awards from Ookla ® , UZTELECOM received awards in the categories of " Fastest Mobile Network" and "Best Mobile Gaming Experience " .
The company was also recognized with a LEAD Award for the successful implementation of 5G technology and its widespread coverage in Uzbekistan.

Technological advances

According to industry publications, in September 2024, UZTELECOM announced the launch of a fifth-generation (5G, non-standalone ) network in all regional centers of Uzbekistan. Earlier, in 2022, the operator began providing 5G services in Tashkent. To implement the project, the company deployed more than 3,500 fifth-generation base stations across the country. According to industry publications, Uzbekistan is the first country in the CIS to deploy 5G technology in all regional centers.
In May 2025, according to industry sources, UZTELECOM began providing fixed broadband services with speeds of up to 10 Gbps. The company is noted to be one of the first in the world to implement a commercial solution of this level, providing users with high bandwidth and a stable connection.
In September 2025, according to international agencies, Uzbektelecom received one of the highest ESG ratings in Central Asia. The agency's report recognized the company's achievements in environmental, social responsibility, and corporate governance, as well as its contribution to the development of a sustainable business model.
As reported by industry media, UZTELECOM demonstrated U6G (5G Advanced) technology at the international ICTWEEK 2025 exhibition. According to sources, data transfer rates exceeding 10 Gbps were achieved during the tests. Industry experts noted that this is one of the first examples of 5G Advanced technology being tested in the CIS region.
As of 2025 , the company's optical networks covered more than 98% of populated areas in Uzbekistan , and the company is fully transitioning to GPON/ FTTx technologies and plans to use them in new connections starting in August 2025.

Branch structure

Uzbektelecom Joint Stock Company (UZTELECOM) has an extensive branch network covering all regions of the Republic of Uzbekistan. The company operates throughout the country, from major cities to the most remote settlements.

The branches ensure the operation and development of telecommunications infrastructure, technical maintenance of networks and subscriber equipment, provision of communications services and internet access, work with individuals and legal entities, and the implementation of regional programs and social projects in the field of digitalization.

The company's structure consists of eight main branches: six regional, one specialized technical, and one "TMS HUB" branch .
This system facilitates the expansion of the company's geographic coverage and improves the operational efficiency of UZTELECOM .

Central branch

The central branch is located in Tashkent and serves the capital and the Tashkent region, the country's largest region by user number. Pilot projects are implemented here, new technologies are introduced, and digital solutions are tested.

Specialized technical branch

The specialized technical branch is responsible for the operation and development of backbone optical communication lines, switching nodes, data centers, and transport platforms. It ensures the stable operation of the national telecommunications infrastructure and also carries out network modernization and planning.

Branch of the Center for Telecommunications and Personnel Development

The Tashkent branch serves as a methodological, educational, and metrological center. It organizes professional development for specialists, develops technology implementation standards, and provides technical support for innovative solutions. The center ensures a unified technological approach across all of the company's branches.

Eastern branch

Based in the Fergana region, it serves the Fergana, Andijan, and Namangan regions. The branch is responsible for developing telecommunications networks in the densely populated Fergana Valley, where demand for mobile communications, internet access, and digital services is high.

South-West branch

Located in Samarkand, it covers the Samarkand, Jizzakh, and Syrdarya regions. The branch serves the country's key transport and logistics corridors and is also involved in projects to build fiber optic lines and implement 5G.

Western branch

The branch, based in Bukhara, serves the Bukhara and Navoi regions. The region is characterized by its industrial and mining sectors, requiring high standards of communication reliability and network infrastructure resilience.

Southern branch

Located in the Kashkadarya region and also serving the Surkhandarya region, the branch ensures communications development in the southern and border regions, including mountainous and hard-to-reach areas, focusing on digital accessibility.

Northern branch

The branch's headquarters are located in Nukus. It covers the Republic of Karakalpakstan and the Khorezm region—the company's largest region of operation. The branch's main activities include developing communications infrastructure across vast territories and expanding mobile and fixed-line network coverage.

The joint work of these branches ensures a unified technological environment and coordinates projects within state digital development programs.
The company's branch structure plays a key role in implementing strategic objectives for developing telecommunications and increasing the availability of digital services in Uzbekistan.

Telecom Soft

Telecom Soft is a subsidiary of Uzbektelecom Joint Stock Company ( UZTELECOM) , specializing in the development and support of internal information technology solutions, digital platforms, and services. The company ensures the operation of key elements of the operator's IT infrastructure and plays a key role in the digitalization of Uzbekistan's telecommunications industry.

Activities and tasks

Telecom Soft was established to develop, integrate, and support internal software products, automated systems, and analytical platforms. The division supports data centers, IPTV platforms, cloud solutions, billing systems, and client interfaces.

The company is responsible for the operation of hundreds of internal services, including CRM, ERP, databases, analytical modules, and digital control panels. It also integrates services within UZTELECOM's unified digital ecosystem, ensuring interaction between marketing, financial, logistics, and customer service systems.

IT infrastructure and services

Telecom Soft ensures the smooth operation of corporate data centers, which host the operator's billing , analytics, and management systems. The division maintains the IPTV platform and develops cloud services, including virtual servers, corporate Wi -Fi networks, video surveillance services, and remote work solutions.

Information security

One of the company's key areas of activity is information security. Telecom Soft implements a comprehensive set of measures, including secure architecture design, system auditing and monitoring, vulnerability management, backup, and incident response.

Innovative projects

The company implements artificial intelligence and big data analytics technologies in customer service, analytics, and support processes. These include intelligent call routing, user behavior analysis, automated IT system diagnostics, and the implementation of low-code and no-code solutions.

Developing our own products

Telecom Soft has developed a number of software solutions used both internally and by external clients. These include:

  • HRM system is a platform for automating the selection, training and motivation of personnel;
  • Own billing - a system for accounting for services and payments;
  • Speech - to -Text is an Uzbek speech recognition technology based on artificial intelligence;
  • FacePay is a biometric facial identification service;
  • Call center in 48 hours - a ready-made solution for the rapid deployment of contact centers;
  • DevOps outstaffing is the provision of dedicated engineering teams to fulfill tasks for external clients.


Development and personnel policy

The company is establishing internal training schools for specialists in development, testing, and administration. Work is underway to attract young talent, including graduates of technical universities and specialists in UX/UI design, mobile development, AR/VR, and neurotechnology .

Role in the UZTELECOM digital ecosystem

Telecom Soft serves as a technological competence center and universal integrator within UZTELECOM, ensuring the sustainability and synchronous operation of digital services. The company's activities support the stable operation of telecommunications platforms, services, and infrastructure at the national level.

UZTELECOM Call Center

The UZTELECOM Call Center is a division of Uzbektelecom , a joint-stock company. It provides 24/7 customer service and interaction between subscribers and operators, as well as citizens and organizations with government services and digital platforms. The center is part of the country's telecommunications infrastructure and serves as a reference, information, and service hub.

Story

The service's origins date back to the mid-20th century, when the "09" telephone information service began operating in Tashkent. Initially, operators processed requests manually, using paper cards. In the 2000s, a gradual automation of information services began, and in 2009, a Unified Call Center, compliant with international standards, was established using Protei equipment.

Scale and functions

Today, the UZTELECOM Call Center is a network of over 1,500 operators, handling up to 200,000 calls per day (approximately 4 million calls per month). In addition to serving the company's subscribers, the center receives inquiries through the Virtual Reception Office of the President of the Republic of Uzbekistan , the Unified Portal of Interactive Government Services (EPIGU) , and ministries and departments.

Thus, the UZTELECOM Call Center not only provides customer support but also serves as an element of the national feedback infrastructure between citizens and government agencies.

Outsourcing services

One of the company's areas of activity is providing outsourced contact center services to government agencies and private companies. This model allows organizations to use a ready-made infrastructure without the need to establish their own dispatch services.

UZTELECOM provides a full service cycle, including line installation, operator training, call processing, statistics management, and data security. This solution is in demand among large commercial and government customers requiring reliable communication channels with their clients or the public.

Participation in the 112 project

In 2024–2025, the UZTELECOM Call Center became one of the technology and operator centers for the Unified Emergency Response Service 112 , launched nationwide.
The system integrates the lines of the Ministry of Internal Affairs, the Ministry of Emergency Situations, the Ministry of Health, the Social Protection Agency, and the Khududgaztaminot company . The telecommunications infrastructure and operator support provided by UZTELECOM ensured the service's operation in all regions of the country.

The company's operators have undergone special training and answer emergency calls, ensuring the routing of calls between the relevant departments.

The creation of the 112 service is part of a digital transformation program for the management system and is similar to models implemented in the United States (911) and the European Union (112). The implementation of a centralized emergency call system allows for faster response to emergencies and greater efficiency in interagency cooperation.