Results for 2025 on tools for studying public opinion
in the discussion of issues related to the activities of JSC “O‘zbektelekom”
In order to improve the activities of JSC “O‘zbektelekom”, ensure information transparency, and study the opinions and suggestions of users, public surveys are regularly conducted through the Company’s official website. These surveys make it possible to assess the level of website usage by users, the convenience of accessing information, and the quality of services provided.
Results of the survey about the official website
Evaluation of the website appearance
According to the survey results, the majority of users positively evaluated the appearance of the Company’s website. In particular, most participants stated that they “liked” the website design and interface. At the same time, a certain number of participants expressed a neutral opinion. The number of responses stating “did not like it” was relatively small.
This indicates that the website design is generally well received by users.
Convenience of searching and finding information on the website
Most users evaluated the process of finding the necessary information on the website as “easy” or “moderately convenient”. However, some participants considered this process to be difficult.
This indicates the need to organize information more systematically in certain sections and simplify website navigation.
Suggestions for improving the website
According to the survey results, the majority of participants stated that they are satisfied with the existing functions of the website and do not consider it necessary to introduce additional features. At the same time, some users expressed additional suggestions and opinions.
Page loading speed
The loading speed of the website pages was mostly rated by users as “fast” or “average”. The number of participants who rated it as “slow” was relatively small, which indicates that the website’s technical performance is generally at a satisfactory level.
Frequency of website visits
The survey results showed that the frequency of website visits varies among users. Some users indicated that they visit the website every day or several times a week. At the same time, a certain number of participants noted that they visit the website once a week. Some participants stated that they have not yet visited the website.
Convenience of the mobile version
According to the ratings, the majority of participants considered the mobile version of the website to be convenient. Some users rated it as average, while the number of those who considered it inconvenient was relatively small.
This indicates that the usability of the mobile version is generally at a satisfactory level.
Conclusion
The results of the conducted survey showed that the official website of JSC “O‘zbektelekom” is generally positively evaluated by users. The website design, page loading speed, and the performance of the mobile version satisfy the majority of users. At the same time, based on the opinions and suggestions expressed by some participants, it is advisable to simplify the information search process and improve certain technical aspects.