| SERVICE TYPE | PRICE |
|---|---|
| Re-registration of the contract to another subscriber (with a new SIM card) | 12000 |
| Offline phone number replacement (using an existing SIM card) | 0 |
| Online phone number replacement (using an existing SIM card) | 0 |
| Phone number replacement (with a new SIM card) | 12000 |
| Call details for 7 days (available for the last 3 months) | 10000 |
| Number retention fee per day | 299 |
| Number reservation | 8400 |
| SIM card replacement | 12000 |
Contract Re-registration from One Individual to Another Individual:
a) If the subscription fee is not paid within the установленный period, access to communication services shall be restricted for 90 (ninety) days from the date the subscription fee is charged. During this period, the provision of services (outgoing and incoming calls, SMS transmission, and Internet access) shall be suspended, except for calls to emergency services and the Virtual Reception Office of the President of the Republic of Uzbekistan. The following numbers remain available throughout the 90-day restriction period:
– Unified Emergency Dispatch Service — 112;
– Fire and Rescue Service — 101;
– Internal Affairs Authorities (Police) — 102;
– Emergency Medical Service — 103;
– Gas Emergency Service — 104;
– Rescue Service of the Ministry of Emergency Situations of the Republic of Uzbekistan — 1050;
– Hotline of the Virtual Reception Office of the President of the Republic of Uzbekistan.
- b) If the Subscriber tops up the personal account with an amount sufficient to cover the subscription fee within 90 (ninety) days from the date it was charged, access to communication services shall be restored automatically without the need to visit UZTELECOM sales and customer service offices.
- c) After 90 (ninety) days, if the subscription fee has not been paid in full, access to communication services shall be completely blocked, and a waiting period of 275 (two hundred and seventy-five) calendar days shall begin, during which the Subscriber may restore access to mobile communication services using the same phone number. To do so, the owner of the number must personally visit a UZTELECOM sales and customer service office with an identity document, submit an application, and pay the outstanding debt.
- d) If the subscription fee remains unpaid for 365 days from the date it was charged, the contract shall be terminated unilaterally in accordance with the provisions of the Public Offer.
- a) Restoration after 365 days: Upon expiration of 365 (three hundred sixty-five) days from the date the unpaid subscription fee was charged, the phone number may be reconnected under the general terms and conditions, provided that it has not been assigned to another subscriber by the time of the request. If the number belongs to a premium number category, the subscriber shall pay its full cost in accordance with the Operator’s tariffs or promotional offers effective on the date of application.
- b) Financial obligations: Full repayment of all outstanding debts associated with all personal accounts and subscriber numbers previously registered in the Subscriber's name is a mandatory condition for restoring the contract.
- c) Settlements under the "Number Rental" service: If an individual has not completed the full payment cycle for the "Number Rental" service (11 payment cycles for codes 95/99; 10 or 25 payment cycles for codes 70/77), a one-time payment shall be required upon restoration of the contract. The payment amount shall be calculated as the difference between the full cost of the premium-category number and the amount already paid during the use of the "Number Rental" service.
- d) Service fee – 0 (zero) UZS.
- e) Individuals: The service is provided exclusively at UZTELECOM sales and customer service offices upon the subscriber's personal visit and presentation of a valid identity document. When restoring the contract, an advance payment in accordance with the selected tariff plan is required.
- f) Legal entities: Contract restoration is carried out on the basis of an official letter prepared on the company's official letterhead and certified with the company seal.
- The procedure and timeframes are established in accordance with the provisions of the Public Offer and the internal regulations of Uzbektelecom JSC.
- * In the event of re-registration of a premium-category number, the new subscriber shall pay 100% of the premium number price.
- ** Call details are available only for the last three complete months.
- *** If necessary, the subscriber may activate this service through the Personal Account, by contacting the 1099 Call Center operators, or at Uzbektelecom JSC sales and customer service offices. From the moment the service is activated, the applicable daily fee is charged according to the approved tariff. The number will remain reserved until all funds in the subscriber's account have been exhausted. The "Number Retention" service is not available if the subscriber has an outstanding debt for funds received under the "EXTRA Balance" service.
- ***** A tariff plan may be changed once per day. If a tariff plan change fee is specified in the terms and conditions of the selected tariff plan, the corresponding fee shall be charged in accordance with those terms.